Refund Policy

Last updated: Aug 12, 2026

Please read this Refund Policy carefully. By using the Platform, you agree to the terms set out below.

1. Service Orders

Refund eligibility depends on the order status, the freelancer’s individual refund terms, and applicable consumer protection law.

2. Disputes

If a deliverable does not match the agreed scope, you may open a dispute via the order page. Digitally Star support will mediate.

3. Subscriptions

Subscription fees are billed in advance and are non-refundable except where required by law. You may cancel renewal at any time.

4. Processing Time

Approved refunds are returned to the original payment method or to your wallet, typically within 5–10 business days.

5. Chargebacks

Initiating a chargeback without first contacting support may result in account suspension while the dispute is reviewed.